Online Banking

Important Notice

Your online security is extremely important to us. That's why we're further enhancing our online banking and mobile app security with increased personal access code (PAC) requirements.

For our MemberDirect Small Business (MDSB) users, the requirements for your password have changed from all numbers, to an alphanumeric password with more options.

We have recently updated the Personal Access Code (PAC) requirements in online banking to increase security and help further prevent fraud.  Effective April 3rd, when logging into MemberDirect Small Business, MDSB – or our mobile app - you'll be prompted to change your personal access code (PAC) to a stronger PAC that has the following minimum requirements:   

  • At least 8 characters minimum, and up to 30 characters maximum; it is recommended to use a phrase rather than just a word i.e: LongerisStr0ng3r! – the longer the password the safer it is!
  • At least one upper case letter,
  • At least one lower case letter,
  • At least one number;
  • The following special characters: @, #, $, -, |, !

Delegates

If you’ve assigned delegates (people within your business who have limited access to your online banking accounts), you will need to re-set them after updating your password.

When you click on Add Delegate, your delegate’s login will be automatically generated. You’ll be asked to enter a temporary PAC for your delegate that you can communicate later to your delegate – in a secure way!

Online Alerts

To be even more protected, set up Online Alerts in Online Banking. It’s simple!

  • Login into MemberDirect online banking
  • Click on Messages and Alerts
  • Select Manage Alerts and enable the security alerts.

You can receive alerts by email or text whichever your preference.  Alerts are a great security feature intended to detect unwanted fraudulent activities and security breaches. 

Online Banking for Business Features

Your business, at your fingertips! Our online banking services provide you with 24/7 online access to all of your accounts—allowing you to take care of your business’ financial transactions at your convenience. Select an online banking option to learn more:

MDSB Member Direct Small Business Expand/Collapse

MemberDirect® Small Business

MemberDirect Small Business (MDSB) is designed for agricultural, association, business and community service members. We provide your business with secure online access that allows business owners to maintain their own flexible administrative controls. With MDSB, you can conveniently manage your accounts anytime, anywhere.

Check out MDSB feature and benefits, and how it compares to personal Online Banking here.

You can also view our MDSB user guide here.

 

If you’d like to sign up for MDSB, we can help with that!

  • Email us
  • Call us at 1.855.875.2255 or
  • Stop by any of our branches

 

Member Direct Expand/Collapse

You can use MemberDirect to do all your banking such as:
  • pay bills
  • check account balances and transaction history
  • transfer money between accounts
  • make loan payments
  • access to financial statements

If you already have signed up for Member Direct CLICK HERE to login. If you need assistance or are logging in for the first time, call 1-855-875-2255 and one of our Contact Centre representatives will be happy to assist you.

Interac e-Transfer Expand/Collapse

Introducing INTERAC e-Transfer

Transferring money can now be done quickly and securely with INTERAC e-Transfer! All you need is your recipient’s email address or mobile phone number to send money in just a few quick and easy steps.

Click here to learn more!

AccountPlus Expand/Collapse

ACCOUNTPLUS ™  allows you to link investment accounts for display on the Account Summary page in MemberDirect online banking. The SSO (Single Sign On) feature enables users to access Credential Direct® without entering another username and password.

 

The current ACCOUNTPLUS ™ partners are:

  • Credential Asset Management Inc.
  • Credential Securities®
  • Credential Direct

For a complete tutorial on how to use the benefits on AccountPlus click here.

Important Disclaimers

E-Documents Expand/Collapse

We’re here to make things easier for you. Cornerstone has added a new feature to your MemberDirect Online Banking – E-Documents. Here you can access your electronic statement AND your RSP, T5, T4RSP, T4RIF, NR4E or NR4D documents all through your online banking. For free! Anytime you want.

If you happen to lose one of these important documents you can request one from us anytime for no fee.

Haven’t signed up for E-Statements yet? Make the switch! Contact your Cornerstone advisor today.

Told you it was easy. Questions? Give us a shout at 1.855.875.2255.

Alerts for Online Banking Expand/Collapse

Guard against account fraud! Cornerstone Credit Union Alerts will let you know when important changes have been made to your information in Internet Banking. These alerts add additional protection to allow you to identify and report potential fraudulent activity as soon as it happens.

You will be notified when:

  • Your internet banking account is logged into.
  • A new bill payee is added to your list of vendors.
  • Your Personal Access Code (PAC) is changed via Internet Banking.
  • You are locked out of internet banking after 3 incorrect responses to security questions.
  • An INTERAC e-Transfer New Recipient is added.

These alerts can be sent as a text message to your mobile device, as an email to your email address or both.

How do I sign up?

  1. Log into Cornerstone Credit Union Internet Banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
  3. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select account nicknames and choose which alerts you’d like to receive. We recommend the online login alert be enabled along with any other alert you choose.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive. Click Submit
  7. You’re all set!

Managing Your Alerts Service

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

Frequently Asked Questions

  1. What are Alerts and why should I sign up?
    Cornerstone Credit Union Direct Alerts make it easy to keep track of any changes that occur with Internet Banking – for example, if you sign up to receive an alert if your internet banking account is logged into you will receive a text or email if the Internet Banking system detects that change. If you receive an alert but did not perform a change in Internet Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.
  2. What are the fees for using Cornerstone Credit Union Alerts?
    There is no charge to members for receiving alerts from Cornerstone Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.
  3. Are Alerts safe?
    Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – Cornerstone Credit Union will never ask you to provide personal information over email or text.
  4. Which Mobile Service Carriers support Alerts?
    Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo, PC Mobile, Mobilicity and WIND.
  5. What happens if I change my mobile device number?
    Sign into Internet Banking and edit your Alerts Contact information to include your new mobile number.
    NOTE:
    If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert. 
  6. I want to add or change my email address?
    Sign into Internet Banking and edit your Alerts Contact information to include or change the email address.
    NOTE:
    Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.
  7. How many email or phone contacts can I set up?                                                                                                                                                                                                                                                           A combined maximum of 3 email or phone contacts may be setup. You can delete an existing contact and add in a new one, but you cannot have more than 3 setup at a time.
  8. What happens if I lose my mobile device?
    Contact your service provider to suspend your service. Then, sign in to Cornerstone Credit Union Internet Banking to deactivate the alerts being sent to your device.

eStatements Expand/Collapse

Less Paper. Less Clutter. More Planet.

Did you know your monthly statement is available electronically with eStatements?

eStatments look the same as your paper statement, but offer more value and convenience.  eStatements are available through MemberDirect online banking.

eStatements:

  • Provide instant access to all your account information.  And you get it faster as you don't have to wait for your statement to arrive in the mail.
  • Electronically archives previous monthly statements and stores them in a secure location.
  • Allows you to view and print statement information as required.
  • Cheque images can be viewed directly from your eStatement.
  • eStatements are safe and secure.
  • eStatements are an easy way to cut down on paper usage to help protect the environment.
  • eStatements are FREE!

If you are not currently signed up for online banking or want to cancel your paper statement, please contact Cornerstone Credit Union today!

Me-To-Me Transfers Expand/Collapse

Bank at more than one financial institution?

You can transfer funds to and from your Cornerstone account, to and from any other financial institution you deal with, with Me-to-Me Transfers.

CLICK HERE to find out more!

Text for Balance Expand/Collapse

When you can't use Wi-Fi for Online Banking or you simply want to know your account balances, let your fingers fly to get the information you're looking for with Text for Balance.

Text for Balance gives you real-time access to your accounts wherever you happen to be. Just send a quick text message to your account and you'll receive a message back. It's fast, it's easy and it's free.*

It works on all text-enabled phones. It doesn't matter what kind of cell phone you have, as long as you can send and receive text messages.

Ready to sign up?

Getting started with Text For Balance is easy. All you need is access to online banking. Don't have online banking access? Contact us today: 1-855-875-2255

If you're already on online banking user:

  1. Login to your online banking account and click on mobile banking
  2. Enter your mobile phone information
  3. You'll receive a text message with your passcode
  4. Confirm your passcode and select the accounts you want to access with mobile banking

Once you've signed up, it's easy to use.

Account Balance

To check your account balance, simply text BAL to 66639 . Within moments, you will receive a text message with your account balance information.

All Account Balances

To check all of your account balances, simply text BAL ALL to 66639. You'll receive a text message with the balance information for all your selected accounts.

Transaction History

To view your recent account activity, simply text ACT to 66639. You'll then receive a text message with your five most recent transactions on your account.

And, to make it even easier, you can save the short code in your phone for quick and easy access. You can even save your text messages and simply resend for future use.

*Standard text messaging rates may apply depending on your provider and plan.

 

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