Privacy TIPS

Privacy TIPS

We need to work together to ensure the safety and privacy of your information. We are committed to protecting your information and you play a key role in protecting that information as well. Visit this page often for fraud alerts and for tips on how to protect your financial information. The following are TIPS on how you can continue to protect you privacy and avoid fraudulent actions.

Online Tips:

  • Set up security alerts. You'll get a text or email message when there is suspicious activity on your Online Banking accounts – for example, someone has logged into your account, three unsuccessful log-in attempts or a change made to your Password – and can take steps to investigate.
  • Make sure your Personal Access Code is not easy to guess, ALWAYS keep it private and change it regularly.
  • Email is NOT secure. Never put account numbers, card numbers, social insurance number or passwords in an email message.
  • Don’t leave your computer on for long periods of time when not in use. Not only is it the green thing to do, it leaves less time for bad guys to attempt to break into your computer.
  • When you are finished with your internet banking session always click the Logout button and then close the browser window. This will remove cached pages and prevent anyone from using the back button to display a previously viewed page. As an extra measure you can delete your temporary internet files before closing the browser.
  • Keep your operating system up to date with security patches. If using a Windows based computer turn on Automatic Updates under Control Panel.

Take Steps to Protect your Personal Identity:

  • If you have several debit cards and credit cards, carry only those that you need. Leave the others at home in a safe place.
  • Sign your cards immediately.
  • Don't carry your social insurance card of birth certificate with you and don't give out the number unless it's absolutely required. Keep it in a secure, safe place.
  • Don't attach or wrote your PIN number or social insurance number on anything you are going to discard, such as transaction records or scraps or paper.
  • Shred any document that contains your debit or credit card number before you discard it.
  • Check your receipts to make sure they belong to you and not someone else.
  • Don't give personal information or account numbers to anyone until you have confirmed the identity of the person asking for it. You should also ask how the information will be used and whether it will be shared with anyone else. Ask if you have a choice about providing personal identifying information and, if you can, choose to keep it confidential.
  • Frequently check your credit report so you're aware of any changes or unusual activity.
  • Pay attention to billing cycles. Follow up with creditors if your bills don't arrive on time. A missing credit card bill could mean an identity thief has taken over your credit card account and changed your billing address to cover their tracks.

 For more information on how to protect your privacy and to be aware of fraudulent actions click here.

    Going on Vacation? Take these important tips with you!

    • Treat your credit cards like cash. Do not leave them unattended. Sign the back of new cards immediately.
    • If you have a Personal Identification Number (PIN) on your MasterCard credit card, memorize it. Do not write it down or disclose it to anyone.
    • When selecting your PIN, do not pick the obvious like your birth date, SIN, or phone number.
    • Do not provide your MasterCard card number over the phone unless you have made the call and you know the company is reputable.
    • Destroy unwanted cards immediately so no one else can use them.

    Report Lost or Stolen Cards

    • When in Canada call 1-855-341-4643
    • When outside of Canada call collect 1-647-252-9564
    • Report unauthorized transactions or discrepancies immediately Call 1-855-341-4643

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