Mobile App

Cornerstone Credit Union Mobile App Expand/Collapse

The Cornerstone CU Mobile App is available on iPhone and Android™ devices. With a host of convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you.

With the Cornerstone CU App you can:

  • Check your account balances and account activity
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments and transfers
  • Check the latest interest rates
  • Send or receive an INTERAC e-TransferƗ, or add an INTERAC e-Transfer recipient
  • Find our your closest branch or ATM
  • Deposit Anywhere


Benefits

  • There are no new passwords to remember. All account log-in information is the same as your online banking information
  • Fast and easy to navigate
  • Compatible with iPhone and Android devices

Check balances in a flash with QuickView
Now you can browse selected account balances on the go, even before you’ve logged in. Just activate the QuickView feature in the app, and a single tap of the screen will keep you in the know.

Privacy and Security
It’s our priority to keep your information safe, which is why our mobile app uses the same level of high security as our full online banking website.

Any questions?
Visit our Frequently Asked Questions (FAQ) page.

iPhone, iPod Touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries.

Ɨ Trade-mark of Interac Inc. Used under license.

TM Android is a trademark of Google Inc.

TM Google Play is a trademark of Google Inc.

Mobile App - Frequently Asked Questions Expand/Collapse

Do I have to pay anything?
The Cornerstone Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app?
The Cornerstone Mobile App can be downloaded in just three easy steps:
For iPhone users:
  1. Using your iPhone, search for "Cornerstone Credit Union” in the App Store
  2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:
  1. Using your Android phone, tap the search icon and search for " Cornerstone Credit Union” on Google Play™
  2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.  

Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?
Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?
No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected.

Please note: At any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.  As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us 1.855.875.2255.  

I'm using a different brand of smartphone. Can I still access mobile banking?
Yes. You can continue to bank using our full-featured mobile site.

Deposit Anywhere™ with the Mobile App Expand/Collapse

Deposit Cheques in a SNAP!

Deposit Anywhere is a feature available on our mobile app for iPhone® and Android™ devices.

With Deposit Anywhere, you can quickly and securely deposit cheques with your smartphone or tablet, from anywhere, anytime. So whether you’re at coffee with friends, at work, or staying up late to get your banking done—any time is the right time to deposit cheques.

How does it work?

  1. Open the app on your smartphone
  2. Select your account and enter the amount
  3. Snap a photo of the front and back of your cheque
  4. Confirm the details and tap “submit”. That’s it.

Here is a step by step user guide for your reference.

It really is that simple! Deposit Anywhere is fast, safe and secure. Give yourself a little more time for other activities in your life and use Deposit Anywhere today.

Android users may experience issues using Deposit Anywhere on your mobile device. The app is overlaying the navigation bar and when you hit the 'camera' button to take the picture it's actually hitting the central navigation button (which minimizes the app). The recommended workaround is:

  • Go into Android Settings
  • Display
  • Navigation Bar
  • Change from Navigation Buttons to Full Screen Gestures

Deposit Anywhere™ FAQ’s: Expand/Collapse

How do I get Deposit Anywhere™?
Deposit Anywhere™ is available within the Cornerstone Credit Union Mobile App.

Do I have to sign up to use Deposit Anywhere™?
No. Deposit Anywhere™ will be available on both the Apple and Android apps. If you have one of these apps you will automatically have access to this service and it does not require any additional steps to activate.

How do I use Deposit Anywhere™?
Depositing a cheque with Deposit Anywhere™ is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere™?
No. There are no fees to use this service.

What types of cheques can I draw on?
You can deposit cheques payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

Can cheques be deposited into any account?
Cheques can be deposited into a savings or a chequing account with the exception of Lawyer Trust accounts.

Can multiples cheques be deposited at once?
No, each cheque must be deposited separately.

Will my deposited cheque show up immediately in my account and can I use the funds immediately?
Yes. The deposit shows up immediately in your account, however, there may be a hold on the deposit for up to four days. Please contact your branch or call 1-855-875-2255 to review your account holds.

Is there a deposit limit per cheque or a maximum number of cheques that can be deposited per day?
There is a default limit of $5,000 per cheque deposit; however if that limit does not meet your needs, please contact your branch or call 1-855-875-2255. Only one cheque can be deposited at a time; however there are no limits to the number of cheques that are deposited per day.

How will I know if there is an issue with my deposit after I submit the cheque?
In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Is depositing cheques with a mobile phone safe?
Yes. As a feature of our mobile banking app, Deposit Anywhere™ meets the same high standards as our mobile and online banking services.

Do I have to mail in the cheques afterwards?
No. Once you have submitted the cheques using Deposit Anywhere™, you do not need to send the cheques to the branch.

What do I do with paper cheques after they have been deposited?
You are required to retain deposited cheques for a period of 90 days once deposited. As soon as a cheque is deposited, it is important to mark the cheque ‘deposited via mobile’ on the face of the cheque (without obscuring any material information on the cheque). After the 90 day retention period, cheques should be destroyed by marking them VOID or shredding them.

Still having trouble? Call 1.855.875.2255 and we'll walk you through it.

Mobile Banking Expand/Collapse

Mobile banking gives you the convenience of managing your accounts from your mobile phone - you can access account information you want, when you want it and where you want it.  It's fast, it's easy and it's free* (data charges may apply).

Mobile banking offers the same functionality as MemberDirect Online Banking, but is optimized for the smaller screen size on mobile phones.  With Mobile banking you can:

  • view account balances and history
  • pay bills
  • transfer funds
  • find a branch/ATM

How do I sign up?
To sign up for Mobile banking, all you need is access to Online Banking.  Don't have it?  Contact your branch to sign up today!

If you are already an Online Banking user, simply go to www.cornerstonecu.com from your smart phone browser.  At the top of the screen you will see a banner link that says Mobile optimized version of this site - click on that link and you will be directed to Mobile banking. 

To login to your account information using mobile web, you will log in with your card number and PAC, just as you would for online banking.

 

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