How-To

Digital Banking Demos 


We've created videos to help you navigate and understand our new digital banking experience.

Watch all videos or select which demo you'd like to see below.

Get Started:


Getting started on a desktop or personal computer if you are a current CCU online banking user:

You will need your 16-digit debit card number, your current Personal Access Code (PAC) and either a valid mobile phone number or email address.

Go to www.cornerstonecu.com and click the “Sign In” button located in the top right-hand corner of the screen.

Step 1: Sign in using your current login credentials
That’s the 16 digits on your debit card and your Personal Access Code (PAC).

Step 2: Set up a new username
Avoid using only your name. Choose a unique username that you'll remember because once you create it, you can't change it. Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional.

Step 3: Set up a new password
Choose a password with a minimum of 10 characters (35 characters max) with at least one uppercase letter, one lowercase letter and one number. Special characters are optional.

Step 4: Verify your identity
You’ll need to enter your mobile phone number or email address. If the contact information entered does not match the information we have on file a verification code will be sent to the mobile phone number or email address you entered. Enter that code in the verification pop-up, click “Confirm”.

Note: You will not receive a verification code if the contact information you entered matches the information we have on file.

Step 5: Confirm sign in details
If everything is correct, click “Create user profile” to finalize your new sign in information. Now whenever you sign in to online banking use your new username and new password.

Visit your app store to download CCU mobile app so you can bank anywhere, anytime.

Getting started on a desktop or personal computer if you are a new CCU online banking user:

You will need your 16-digit debit card number, your date of birth and either a valid mobile phone number or email address.

Go to www.cornerstonecu.com and click the “Sign In” button located in the top right-hand corner of the screen.

Step 1: Sign in using your debit card
That’s the 16 digits on the front of your debit card.

Step 2: Verify your identity
You’ll need to enter your date of birth and either your mobile phone number or the email address we have on file for you.  You will receive a verification code either through a text message or email.  Enter that code in the verification pop-up, click “Confirm”.

Step 3: Set up a new username
Avoid using only your name.  Choose a unique username that you'll remember because once you create it, you can't change it.  Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional.

Step 4: Set up a new password
Choose a password with a minimum of 10 characters (35 characters max) with at least one uppercase letter, one lowercase letter and one number. Special characters are optional.

Step 5: Confirm sign in details
If everything is correct, click “Create user profile” to finalize your new sign in information. Now whenever you sign into online banking use your new username and new password.

Visit your app store to download CCU mobile app so you can bank anywhere, anytime.


Our Mobile App can be downloaded in three easy steps:

For iPhone users:
1. Using your iPhone, search for "CornerstoneCU” in the App Store
2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:
1. Using your Android phone, tap the search icon and search for " CornerstoneCU” on Google Play™
2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
3. Tap the icon marked "Install," then tap “Accept” in the next screen

You can set up shortcuts through the widget function on your mobile device by navigating to the menu "=", choosing Settings and tapping on Widgets. There you will be able to add up to three accounts you’d like to view. If you’re sharing this device, we recommend you turn off this option.

You can also add some of your favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

Make Transfers & Payments:


Visit our Interac e-Transfer® page for detailed step-by-step instructions.

Visit our Interac e-Transfer® page for detailed step-by-step instructions.​


Visit our Interac e-Transfer® page for detailed step-by-step instructions.​

Use your mobile app to deposit cheques directly to your Cornerstone CU account.

Here's what you need to know:
  • The cheque cannot be drawn on the same account the funds are coming out of
  • The cheque cannot be post-dated or altered
  • Deposits need to be in Canadian funds drawn on a Canadian financial institution
  • All deposits should be payable to, and endorsed by, the account holder
  • The limit is $5,000 per cheque
  • Keep remotely deposited cheques in a safe place for 90 days, then destroy them

Follow these simple steps:
  1. Sign in to the Cornerstone CU mobile app, navigate to your menu (in the top left hand corner) and select Mobile Deposit
  2. Select the account in which you’d like to deposit your cheque, and enter the cheque amount
  3. Using your device, take a picture of the front and back of your cheque
  4. Confirm deposit details

NOTE: The funds will immediately appear in your account, but normal hold times still apply for all deposited amounts.
You can easily transfer money between your own accounts at Cornerstone CU in just a few simple steps.

Did you know?
You can also schedule transfers up to two years in advance, or have them repeat daily, weekly, or monthly up to ten years.

  1. Sign in
  2. If you’re using online banking click Transfers & payments, under Transfers select Transfer funds. If you’re using the mobile banking app, navigate to your menu (in the top left-hand corner), select Transfers, and tap Transfer funds
  3. Choose the account you would like to transfer the funds from, the account you would like to transfer to, and enter the amount you would like to transfer
  4. Select the transfer type (it can be immediate, scheduled for a future date, or recurring)
  5. Click Continue and confirm transfer details

You can transfer money to another Cornerstone CU member’s account through online or mobile banking.

To set up a member-to-member transfer you require the 12-digit CCU account number for that member. You must also have a valid email address or mobile phone number on file to complete the request.

Tip:
Make your member-to-member transfer a favourite transaction. This way you won’t need to remember their 12-digit account number every time you want to transfer money to them.


  1. Sign in
  2. If you’re using online banking click Transfers & payments, under Transfers select Transfer funds. If you’re using the mobile banking app, navigate to your menu (in the top left hand corner), select Transfers and tap Transfer funds
  3. Choose the account you would like to transfer the funds from and select the Transfer to Another CCU member radio button
  4. Enter the 12-digit account number you would like to transfer the funds to and the amount
  5. Select the transfer type (it can be immediate, scheduled for a future date or recurring) and confirm transfer details
  6. This request requires an additional security step. Select how you want to receive your confirmation code
  7. Enter the confirmation code you received to confirm that you want to transfer funds and click Continue

To pay a bill, first create your payee list. If you're already set up to pay bills, then you're ready to go:

1. Sign in to CCU’s digital banking
2. If you’re using online banking click Transfers & payments, under Payments select Pay bills. If you’re using the mobile banking app, navigate to your menu (in the top left corner), select Payments and tap Pay bills
3. Choose the account you’d like to pay from. If you’re using our app click Add Payment
4. Select the bill vendor and enter the payment amount
5. Change the payment date if you wish to schedule the bill payment for a future date
Simply use the “Schedule recurring payments” option to set up recurring payments in online banking or in the mobile banking app. You can schedule a recurring bill payment up to three years in advance.

  1. Sign in
  2. If you’re using online banking click Transfers & payments, under Payments select Pay bills. If you’re using the mobile banking app, navigate to your menu (in the top left corner), select Payments and tap Pay bills
  3. Click on the Schedule recurring payments tab and select the account you will use to pay your bill
  4. Specify the vendor, amount, frequency of the payment and start and end date
  5. Confirm your payment
You only need to do this once per vendor.   After that, you can make your payments quickly and easily.

  1. Sign in.
  2. If you’re using online banking click Transfers & payments, under Payments select Manage payees. If you’re using the mobile banking app, navigate to your menu (in the top left corner), select Payments and tap Manage payees
  3. Click the + symbol if you’re using our app, or the Add payee button if you’re on CCU’s online banking
  4. Search for the vendor name, enter your payee account number and confirm your payee details
  5. This request requires an additional security step. Select how you want to receive your confirmation code
  6. Enter the confirmation code you received to confirm that you want to add this bill payee and click Continue
On a recurring payment series, you don’t have the ability to edit the “pay from” account, frequency, starting date, ending date, etc. To make changes you will have to delete the payment series and re-add it with the correct details.
In Online Banking: 
  • Log in and click on Transfers & Payments, under Transfers, click Transfer funds. 
  • Under Transfer from, click on the account that you'd like to transfer funds from. 
  • Under Transfer to, click the down arrow to show all of your accounts, including your loans at CCU. 
  • Under Transfer details, enter amount and click on Immediate, Schedule or Recurring.
  • Under Memorandum, you can include text for your reference (optional)
In Mobile App: 
  • Log in and click on Transfers, under Transfers, click Transfer funds. 
  • Under Transfer from, click on the account that you'd like to transfer funds from. 
  • Under Transfer to, click the down arrow to show all of your accounts, including your loans at CCU. 
  • Under Transfer details, enter amount and click on Immediate, Schedule or Recurring.
  • Under Memorandum, you can include text for your reference (optional)
Note: All loan payments are applied as a principal only payment. Regularly scheduled payments will still occur. 

Manage Accounts:


In online banking go to My CCU, under Settings, click Password and follow the instructions.

In the mobile app, navigate to the menu (in the top left hand corner), select Settings then tap Password and follow the instructions.

You must have a valid mobile phone number or email address on file to reset your password.


Passwords must include:
  • at least 10 characters minimum and up to 35 characters maximum
  • at least one upper case letter
  • at least one lower case letter
  • at least one number
  • special characters are optional
You must have a valid cell phone number or email address on file to complete this action. 

In Online Banking (desktop):
  • Login and go to My CCU, under Settings, click Password and follow the instructions. 

In the Mobile App: 
  • Navigate to the menu "≡", select Setting then tap Password and follow the instructions. 

Digital banking displays all accounts you have signing authority on. You can change the way your accounts display so that you see only the accounts you want to see.

In online banking, select Accounts, under Accounts click Customize accounts. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is "ON", you will see that it is green, meaning that account is visible. Select which accounts you want to be able to see, then click Save.


You can create favourite transactions to simplify transactions that you plan to conduct often.  Examples of favourite transactions may include bill payments, transfers to another account or another member.  To do this, simply click the favourites icon after completing a transaction.

You can delete, rename or add a photo to customize your favourite transactions.

In digital banking, select Accounts, under Accounts click Favourite transactions. You can also click the heart icon located at the top right corner on your main online banking page.

In mobile app, navigate to your menu (on top left hand corner), select Accounts and tap Favourite transactions. You can also view your favourites on your main mobile app page after you’ve signed in.

Alerts are notifications that Cornerstone CU sends you by email or text to keep you informed of certain activities that have occurred on your accounts. We recommend you set them up so you will be notified if a transaction or action has happened that you didn’t perform.

You can set up alerts yourself, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

Setting up Security Alerts:
  1. Sign in
  2. If you’re using online banking click My CCU, under Alerts select Security. If you’re using the mobile banking app, navigate to your menu (in the top left hand corner), select Alerts and choose Security
  3. Select the type of alerts you would like to receive and how you would like to receive them
  4. Save

Setting up Account Alerts:
  1. Sign in
  2. If you’re using online banking click My CCU, under Alerts select Account. If you’re using the mobile banking app, navigate to your menu (in the top left hand corner), select Alerts and tap Account
  3. Select the account you would like to link the alert to, type of alerts you would like to receive, how you would like to receive them
  4. Enter a dollar amount if applicable and Save

You can adjust or unsubscribe to your current alerts at any time. Sign in to online banking, navigate to My CCU and choose from Account or Security Alerts.

You can also change your alerts on your mobile banking app by navigating to your menu (top left hand corner), selecting Alerts and choose from Account or Security Alerts.
You can open any of our Personal Chequing Accounts; a Savings Account; an RRSP Variable Savings Account; or a TFSA Variable Savings Account in Online Banking. 

Login to Online Banking and follow these steps:
  1. Sign in to Digital Banking via desktop or mobile app.
  2. Choose Accounts and select ‘Open account.’
  3. Determine type of account you are looking for and select ‘Check the accounts.’
  4. Choose the account package that meets your needs and select ‘Open Account.’
  5. Make an initial deposit (optional), select your intended use and click ‘Continue.’
In Online Banking (desktop):
  • Login and go to My CCU, under Settings, click Contact Details and update where applicable.
  • Tick the box to consent and click continue
In the Mobile App:
  • Navigate to the menu in the top left corner (three stacked lines), select Settings then tap Contact Details
  • Update where applicable, tick the box to consent and click continue

    Manage Small Business

    In Online Banking: 
    • Log in and click on Business Services, under Business Services, click Profile consolidation. 
    • Add profile and enter in the username and password for the profile you would like to add.
    • After you have successfully added this profile, you can sign out and try signing in to this new account.
    • After signing in, you can select which account profile you would like to view
    • After signing in, you can select the profile name along the top and switch profiles.
    If you have your membership set up as requiring two-signer approval for transactions like bill payments and Interac e-Transfers®, you can approve the transaction within digital banking.
    1. Sign in to digital banking
    2. From the menu, click Business Services, then Review Pending Transactions
    Note: Transactions expire after seven days.
    In Online Banking:
    • Add a business number to pay your tax owed:
      • Log in and click on Transfers & Payments, under Payments, click Pay corporate taxes.
      • Within the Corporate Tax Amount Owning Remittance (RC159) box, click “Add account”.
      • Enter your business number and click Continue.
    • Make a payment on your tax owed:
      • Click on Transfers & Payments, under Payments, click Pay corporate taxes.
      • Now your business account should show up at the bottom of your screen under the Account heading.
      • Select the File/Remit icon beside your business number.
      • Enter your account details (contact name, fiscal period end date, etc.) and click Continue.
      • Select Finish

    Still need help?

    This website uses cookies to improve your experience on our website. By continuing to browse the site you are agreeing to our use of cookies.