MEMBER SUPPORT

Welcome to the New Digital Banking Experience

Let's get you onboarded! 

For more information on our Small Business Banking, go to our Small Business Member Support page. 

Out with the old, and in with the new Cornerstone CU mobile app
  • iPhone users - update to the new app. 
  • Android users - delete the old app and download the new app. 
Watch this interactive demo or follow the instructions below:

Click the orange Sign In button at the top right hand corner. or download (for Android) or update (for iOS) the new Cornerstone mobile app through your app store. 

  1. Sign in using your current login credentials.
    • Enter all digits of your MemberCard® debit card or digital-access-only card number.
    • Enter your Personal Access Code.

  2. Set up a unique username (maximum 35 characters).
    • IMPORTANT: Choose one that is not easily identified and one that you won’t forget! Once chosen, it CANNOT be changed.

  3. Set up a new password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).

  4. Verify your identity. Enter your mobile phone number or email address. If it matches what we have on file, you’ll proceed to the next step.
    • If the contact information does not match what we have on file, a verification code will be sent to the mobile phone or email address you entered. Enter that code in the verification pop-up, and click “Confirm”.

  5. Confirm sign in details. If everything is correct, click “Create User Profile” to finalize your new sign in information.
You’re all set! You’ll now use your username and password to login to digital banking. 
For the best experience, we recommend that if you have a personal account with us you onboard yourself (the signer) before you onboard your business. 
  • Follow the instructions "Personal Member: First Time Sign In" above; then proceed with the below instructions to onboard your business membership.
  • Note: To sign in to Small Business Banking for the first time, you must sign in via desktop computer.

  1. Sign in using your current login credentials.
    • Enter all digits of your business MemberCard® debit card or digital-access-only card number.
    • Enter your Personal Access Code.

  2. Set up a unique username (maximum 35 characters).
    • IMPORTANT: Choose one that is not easily identified and one that you won’t forget! Once chosen, it CANNOT be changed.

  3. Set up a new password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).

  4. Verify your identity. Enter your personal mobile phone number or email address (even though you are signing into a business account, you will want to use your personal mobile phone number and email here). If it matches what we have on file, you’ll proceed to the next step.
    • If the contact information does not match what we have on file, a verification code will be sent to the mobile phone or email address you entered. Enter that code in the verification pop-up, and click “Confirm”.

  5. Confirm sign in details. If everything is correct, click “Create User Profile” to finalize your new sign in information.
You’re all set! You’ll now use your username and password to login to digital banking.

View our Small Business Banking page for more information and support. 
If you're new to Digital Banking (did not previously use online banking before), watch this interactive demo or follow the instructions below:

Click the orange Sign In button at the top right hand corner. or download (for Android) or update (for iOS) the new Cornerstone mobile app through your app store. 

  1. Sign in using your debit card.
    • Enter all digits of your MemberCard® debit card or digital-access-only card number.

  2. Verify your identity. Enter your date of birth and either your mobile phone number or email address. You will receive a verification code either through a text message or email. Enter that code in the verification pop-up, and click “Confirm”.

  3. Set up a unique username (maximum 35 characters).
    • IMPORTANT: Choose one that is not easily identified and one that you won’t forget! Once chosen, it CANNOT be changed.

  4. Set up a new password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).

  5. Confirm sign in details. If everything is correct, click “Create User Profile” to finalize your new sign in information.
You’re all set! You’ll now use your username and password to log in to digital banking.
There are a few additional steps to take when accepting an Interac e-Transfer for the first time on the new digital banking platform. 

When you receive the email/text notification to accept an Interac e-Transfer - do not click on the Cornerstone logo as it will take you to an error page:
  1. Select the 'Select Different Financial Institution'
  2. Select 'Saskatchewan' from the province drop down
  3. Select 'Cornerstone Credit Union' from the drop down menu
You should only have to complete this process once, and the next Interac e-Transfer received, you can click on the logo to direct you to accept the Interac e-Transfer.

Register for Autodeposit! Autodeposit is a secure way to receive money without having to answer security questions for every transaction. Learn more.

Please contact us if you are experiencing any issues. 

Looking for more info? 

We have a number of online resources to assist you in getting comfortable with the new digital banking platform: 
Demos & How-To
Our How-To page includes links to our interactive demos and provides step-by-step instructions to help you navigate the new experience. 
FAQs
Your most frequently asked questions about digital banking (and more!) all in one place. 
Features
Explore all the new features and benefits of the digital banking platform.

We're Here for You.
Our Contact Centre is open extended hours and providing digital banking support 24/7 during this transition.

Call 1.855.875.2255
Monday to Friday 8:00am to 8:00pm
Saturday 8:00am to 5:00pm

This website uses cookies to improve your experience on our website. By continuing to browse the site you are agreeing to our use of cookies.