Fraud Awareness & Prevention

Knowledge is Power

The fight against fraud starts with you - you are the best line of defense!
Our digital banking platform is designed to make accessing and managing your finances convenient, intuitive and secure. Find out how we protect you, how you can protect yourself & your devices and more here
We will never ask for personal information, or for you to click on a link to verify your information. 

Report it immediately to us by calling 1-855-875-2255.
Scammers will:

  • try to gain trust by claiming to be from a well-known business or impersonating a known contact will suggest their own verification procedures, like going to websites they have created or calling numbers they provide to you.
  • know how to appeal to your emotions and press your buttons to get what they want.
  • create a sense of urgency to get you to make decisions without thinking.

 Slam the scam! Protect yourself against fraud here
We've all downloaded something at some point in our lives - whether that's music, a new game or an app - the trick is to do it safely and securely to protect yourself and your devices. Learn more here
The CRA never uses text messages or instant messaging such as Facebook Messenger or WhatsApp to communicate with taxpayers about tax-related issues under any circumstance. If a taxpayer receives text or instant messages claiming to be from the CRA, they are scams!

For more information about all the ways the CRA will and will not contact you, visit their website here.

Interac e-Transfer® Interceptions

Interac e-Transfer® interceptions are becoming more common as scammers look for new ways to hit pay dirt.

Your e-Transfers can get picked off if an enemy hacks into your intended recipient's email account, pounces on an e-Transfer notification before the receiver can, and correctly guesses the answer to the security question – either because it was sent in another email or it's just too easy to guess. Then, the scammer redirects the money into their account and runs off with a big score.

But the best offence is a good defence. Here’s your playbook:
  • Protect your passwords.
  • Use strong security questions and be careful about how you share the answer. Don't send the answer in an email.
  • And better yet, set up Autodeposit for quick and secure e-Transfers – and encourage everyone on your team to do the same.
That way, you can shut out scammers and keep this threat on the sideline.



Canadian Anti-Fraud Centre

A full list of scams from A-Z, how to protect yourself, what to do if you're a victim and more. 
fraud awareness

The Little Black Book of Scams

Learn about the latest scams that could target you and how to recognize, reject and report it.


How to spot scams, the proper way to discard financial documents, and how to prevent identity theft, you'll find it all here. 
fraud awareness

Stay Safe Online

Learn how to stay safe online, manage your privacy settings, and everything you need to know about theft, fraud & cybercrime.  

Report a Lost or Stolen Card

Member Card® Debit Card

To report a lost or stolen Member Card® debit card, please call: 1.855.875.2255 during business hours. 

Outside regular credit union hours please call:
Toll free within North America: 1.888.277.1043

Outside North America: 1.905.305.4099 

Cornerstone Collabria Mastercard® 

Cardholder support team members work on your behalf 24/7 every day of the year.

To report a lost or stolen Cornerstone Collabria Mastercard®, please call: 1.855.341.4643

Ways to Bank

You’re busy managing your life - let us offer you convenient ways to manage your banking.

Digital Banking

Our Digital Banking provides you with 24/7 online access to your accounts, allowing you to take care of your financial transactions - both personal and business - at your convenience.

Mobile App

Our mobile app is available on iPhone and Android™ devices. With tons of convenient features, it's a fast and secure way to handle your everyday banking wherever and whenever works for you. 

Contact Centre

Enjoy the convenience of telephone banking with our friendly and knowledgeable staff, always ready to help on the other end of the line.

Branches & ATM

We love to see you walk through our doors. Stop by and let us help you! Or visit one of our ATMs for quick access to your funds anytime of the day or night.
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