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Want to stay up to date with what Cornerstone is up to? Stay connected by reviewing our press releases, corporate reports and link to our social media pages in this section. If you want the most up-to-date Cornerstone information, this is where you will find it!

2021 Year in Review​​


Cornerstone's 2021 Year in Review video, presented at our Virtual AGM on April 12th, highlights our key successes and challenges from 2021, and how we are working to serve you better moving forward!

Member News

Notice of Cybersecurity Incident

    Cornerstone Credit Union (“Cornerstone”) takes the privacy and security of its members very seriously.

    To that end, we want to provide an important update on a recent cybersecurity incident experienced by a managed services provider that offers a range of information technology and related services to Cornerstone. As previously communicated, the cybersecurity incident impacted Cornerstone and resulted in us commencing our own investigation and response to this incident, as set out further below.

    What Happened 

    On June 8, 2022, the managed services provider notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.

    Out of an abundance of caution, we also launched an investigation into this incident. From this investigation, we have implemented additional security measures to further protect your information.

    What Information Was Involved 

    There is no evidence that any personal information was misused as a result of this incident, and given the immediate and comprehensive actions taken, we consider the risk to members low. Key systems to access member accounts, such as our core banking system and digital banking, as well as communication systems such as email, were unaffected. However, as a precautionary measure, we wanted to let you know that some of our employees’ and members’ personal information may have been accessed during the incident. For some members, this may include name, member number, account number, date of birth (DOB), or social insurance number (SIN).

    What We Are Doing 

    We have alerted law enforcement and appropriate privacy commissioners and have engaged leading cybersecurity experts to support the investigation and our response.

    As a precautionary measure, we wanted to notify you and also offer you complimentary identity theft and credit monitoring solutions free of charge for 24 months from TransUnion. Through this, you will be able to receive regular alerts to notify you if there are significant changes to your credit report.

    If you would like more information on this incident and/or you are interested in this service, please send an email to memberfeedback@cornerstonecu.com or call 1.855.875.2255 to access it.

    In order to protect against fraudulent access to credit report information, you will be subject to a verification and authentication process.

    What You Can Do 

    While there is no evidence that any personal information was misused as a result of this incident, we always recommend that members take the following additional steps to protect yourself and your information online:  

    • Monitor your financial accounts with care. If you see any transactions you do not understand or that appear suspicious, or if you suspect fraudulent activity has occurred involving a credit or debit card, contact your financial institution. 
    • Regularly change and create strong passwords for any online accounts, particularly those that use or relate to your social insurance number. 
    • Be cautious of any unsolicited communication (phone call, email, etc.) that asks for your personal information or refers you to a Web page asking for personal information.
    • Do not click on links or provide money or confidential information where you cannot independently verify the authenticity of a request. 
    • Clear your browsing history regularly and at the conclusion of any online banking or other transactions where you make online purchases.  
    • Sign up for banking alerts that will notify you when your password has been changed or your bank account has been accessed/used. 
    • Contact the appropriate authorities if you notice any suspicious activity. 
    • Sign up for the credit monitoring services being offered above. 

    Additional tips and resources for protecting your identity are available at: https://www.ic.gc.ca/eic/site/Oca-bc.nsf/eng/ca03025.html 

    For More Information 

    We know you may have more questions, and we are here to support you. Please email memberfeedback@cornerstonecu.com or call 1.855.875.2255.

    We take this incident, and the privacy and protection of your information, extremely seriously. We are profoundly grateful for your understanding and support, and we regret any impact this incident may have had.

    Thank you for your trust and support.

    Sincerely, 

    Doug Jones
    CEO
    Cornerstone Credit Union 



    Incident FAQ's


    What happened? 
    On June 8, 2022, a managed services provider notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.

    Out of an abundance of caution, we also launched an investigation into this incident. From this investigation, we have implemented additional security measures to further protect your information.  

    When did this incident occur? 
    On June 8, 2022, a managed services provider notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.  

    What type of incident was this? 
    It was a cybersecurity incident that originated within a managed service provider we contract with for information technology services. 

    Were you hacked / what was the impact of the incident?
    We were impacted by a cybersecurity incident experienced by a managed services provider that offers a range of information technology and related services to Cornerstone. 

    How did you respond to the incident? 
    Out of an abundance of caution, we launched an investigation into this incident. From this investigation, we have implemented additional security measures to further protect your information.

    We have alerted law enforcement and appropriate privacy commissioners and have engaged leading cyber security experts to support the investigation and our response.

    While we have no evidence that personal information was misused as a result of this incident, out of an abundance of caution, we are also offering members and employees complimentary identity theft and credit monitoring solutions free of charge for 24 months from TransUnion. Through this, they will be able to receive regular alerts to notify you if there are significant changes to your credit report. If interested in this service, please send an email to memberfeedback@cornerstonecu.com or call 1.855.875.2255 to access it.   

    What is my risk?
    There is no evidence that any personal information was misused as a result of this incident, and given the immediate and comprehensive actions taken, we consider the risk to members low. 

    What information was involved? 
    We have no evidence that member information was misused and given the immediate and comprehensive action taken, we consider the risk to members low. Key systems accessing member accounts being, core banking and digital (online & mobile) banking systems were not impacted, as well as communication channels such as email.  However, for some members, some information may have been accessed including, name, member number, account number, date of birth (DOB), or social insurance number (SIN). If you would like to discuss this further, please email memberfeedback@cornerstonecu.com or call 1.855.875.2255.

    What can I do to protect myself? 
    While there is no evidence that any personal information was misused as a result of this incident, we always recommend that members take the following additional steps to protect yourself and your information online:  

    • Monitor your financial accounts with care. If you see any transactions you do not understand or that appear suspicious, or if you suspect fraudulent activity has occurred involving a credit or debit card, contact your financial institution. 
    • Regularly change and create strong passwords for any online accounts, particularly those that use or relate to your social insurance number. 
    • Be cautious of any unsolicited communication (phone call, email, etc.) that asks for your personal information or refers you to a Web page asking for personal information.  
    • Do not click on links, provide money, or confidential information where you cannot independently verify the authenticity of a request. 
    • Clear your browsing history regularly and at the conclusion of any online banking or other transactions where you make online purchases.  
    • Sign up for banking alerts that will notify you when your password has been changed or your bank account has been accessed/used. 
    • Contact the appropriate authorities if you notice any suspicious activity. 
    • Sign up for the credit monitoring services being offered above. 


    Additional tips and resources for protecting your identity are available at:
    https://www.ic.gc.ca/eic/site/Oca-bc.nsf/eng/ca03025.html 


    How do I access credit monitoring? 
    To access complimentary identity theft and credit monitoring solutions free of charge for 24 months from TransUnion, please send an email to memberfeedback@cornerstonecu.com or call 1.855.875.2255 to access it.

    In order to protect against fraudulent access to credit report information, you will be subject to a verification and authentication process.  


    I am looking for more details on the incident - how can I find out more?
    We know you may have more questions, and we are here to support you. Please contact email memberfeedback@cornerstonecu.com or call 1.855.875.2255. 

    All Cornerstone Credit Union branches will be closed for an Employee Development Day on Wednesday, June 8. 

    Our Contact Centre will remain open from 8am to 8pm to assist you! You can contact one of our friendly Advisors at 1.855.875.2255. 

    While the branches are closed, the employees will be working to better serve you in the future. Our branches reopen Thursday, June 9.

    We apologize for any inconvenience. 

    Cornerstone Credit Union (CCU) has committed $2,000 to support the rapidly escalating crisis in Ukraine and are waiving member wire fees to Ukraine and surrounding regions, including Poland, Slovakia, Hungary, Romania and Moldova. It has been difficult to watch the conflict escalate and the impact it has on millions of innocent people. Without access to essential goods and services – such as food, medicine, and shelter - most in Ukraine must rely on the help and generosity of others. We join those around the world calling for a peaceful resolution.

    Our funds have been allocated to the Ukraine Humanitarian Appeal established by the Ukrainian Canadian Congress (UCC) and the Canada-Ukraine Foundation (CUF) and to the Co-operative Development Foundation of Canada (CDF) Call to Action!  

    “As of 9:00 am EST on February 28, the Appeal has raised over $4 million from a broad base of supporters across Canada – provincial governments, family foundations, community organizations, credit unions, public and private companies, and thousands of individual donors,” said Orest Sklierenko, President and CEO of CUF. “I am overwhelmed by the outpouring of support from every corner of Canada, who share the horror of the war being waged by Russia against the Ukrainian people.”

    CDF Canada is actively raising much-needed funds for the people of Ukraine and calling on the cooperative community across Canada to help. Whether you are a member of a co-op, a leader of a credit union, or simply a humanitarian at heart, every dollar counts, and every life matters!  The beneficiaries are more than 2,000 vulnerable women, including Internally Displaced Person living in the Kyiv, Kharkov, and Dnipropetrovsk oblasts of Ukraine. They have already been impacted by the 2014 invasion and this is now yet another blow to already vulnerable people.

    Please click here to learn more and to donate to support millions of Ukrainian families who have been displaced from their homes through CUF. Or you can donate through the CDF here.

    #HelpUkraineNow.

    Cornerstone Credit Union announced a major donation to the Ituna Community Arena Co-operative, donating $50,000 towards the completion of their new arena.

    Damon Syrota, Director Retail Banking, along with employees from the Ituna branch presented the donation to the fundraising committee at the Ituna Senior hockey game on February 12.

    “Cornerstone is committed to helping our communities thrive and prosper”, says Syrota. “This unique opportunity to partner with the Town of Ituna and the Ituna Community Arena Co-operative is really important to us. We’re very excited to help out with such a worthwhile project that will benefit the community of Ituna and surrounding areas for many years to come.”

    Along with this financial contribution, employees of Cornerstone are actively involved in fundraising efforts for this project, and many other projects in the community. Ituna managers, Curtis Malysh and Angela Fazakas says, “Being actively involved through volunteer work is just as important to us as providing funding. We want to help in whatever way we can.”

    Built in 1961, the Arena has served the community well for many years but is now in desperate need of a retrofit or it will be a safety risk to operate.

    The Ituna Arena Cooperative has a two-phase plan to retrofit the Arena, ensuring that residents will be able to enjoy a modern, functional, and energy-efficient Arena for many years. Jack Shymko, Chair, Ituna Arena Cooperative Building Committee, comments, “The Ituna Arena is incredibly important to the rural community of Ituna and the surrounding rural municipalities and First Nations communities. The Arena brings the community together for recreation, exercise, and community building.”

    Tim Pilkey, Farm & Business Advisor, also comments, “Ituna is a strong community, and we have built a great working relationship with the Town of Ituna. We’re looking forward to seeing this project come to fruition.”

    Cornerstone Credit Union is a member-owned and community-minded credit union, providing support to hundreds of local community groups, events and organizations on an annual basis.
    Adding to donations already received from the town of Ituna, RM of Ituna Bon Accord and past fundraising efforts, this project has now raised over $1.6M. An additional one million is needed to complete phase 1 in 2022. Support from the community and businesses is critical to ensuring this project is completed successfully.
    Cornerstone is happy to announce the successful recipients for $30,000 of Project Cornerstone funding! We received many great applications for projects within our communities, which made for a difficult final decision. Our successful recipients are as follows:

    Odessa Community Hall - $15,000

    The community hall provides a central hub for social gatherings and is an essential part of the survival, growth and prosperity of the Odessa community. Over the past 70 years the community hall has been invaluable to the community serving all ages from children to seniors, and for all types of events including recreational, community enhancement, and environmental activities. The community hall has been used for public meetings, fall suppers, weddings, fire fighter and first responder appreciation nights, wildlife suppers, sports banquets, provincial broomball cabarets, community fundraisers, dance recitals, funerals, and more.

    The community has been involved in fundraising for the new hall, including planning numerous events, volunteer boards have been established to fundraise and complete planning for the construction, and the community will be heavily involved in the construction as the majority of the work will be completed by volunteers. Cornerstone’s funding will help them to reach their fundraising goal. Demolition of the old hall is February of 2022, Construction of the new hall is April 2022 with completion in June 2023.

    Town of Kipling - Kipling Arena Upgrades - $15,000

    Kipling Arena Upgrades will consist of replacing our current vestibule and entrance to increase space, create accessibility for all (including mobility challenged persons), and most importantly, repair a failing wall in the entrance to the dressing rooms area of the facility.

    The Kipling Arena is a long standing facility supported by the residents of the Town of Kipling, R.M. of Kingsley #124 and R.M. of Hazelwood #95. Funding for a large portion of this project will be fundraised by these residents and the members of Kipling Minor Hockey, Kipling Curling Club, Kipling Senior Hockey Club and Recreational Hockey teams, and Kipling Skating Club. To date, these users of the facility have contributed to the concept drawings of this project thru a needs assessment focus group.

    Cornerstone’s funding will allow the Kipling Arena to begin demolition of the existing vestibule and excavation of the faulty wall in May of 2022, with replacement and construction of the new vestibule in August 2022.


    Congratulations again to our successful recipients and we can't wait to see these projects come to life! 

    Project Cornerstone applications will open again in 2022, stay tuned! Learn more. 

    For the seventeenth consecutive year, Canada’s credit unions rank above all financial institutions for outstanding customer service to their members.  In the 2021 Ipsos Financial Service Excellence Awards, Canada’s credit unions were recognized once again for their unmatched service to their members.

    According to the annual 2021 Ipsos Financial Service Excellence Awards program, Canadians have ranked Canada’s credit unions first among all Canadian financial institutions in providing Customer Service Excellence for the 17th year in a row. Credit Unions were also the sole winner in Values My Business, Branch Service Excellence and Live Agent Telephone Banking Excellence.   

    This year Canadian credit unions received five Ipsos Financial Service Excellence Awards. “For the 17th consecutive year Canadians have recognized credit unions for their excellence in customer service, this is an incredible achievement,” said Doug Jones, Chief Executive Officer at Cornerstone Credit Union. “As a credit union, we have always prioritized providing service excellence to our members and our communities. Specifically, this past year, through our response to the ongoing pandemic, we have been committed to helping our members succeed along their financial journey whether it be in person, online or remotely.”

    Credit unions were sole winners in the following categories among all financial institutions: Customer Service Excellence, Values My Business, Branch Service Excellence and Live Agent Telephone Banking Excellence.  Credit Unions were tied for first place in the category of Online Banking Excellence.

    “We are honored that credit unions are recognized as industry leaders through the Ipsos Financial Service Excellence Awards,” adds Jones.  “We are proud of our employees who deliver this excellence every day and thankful to our members for their ongoing support and loyalty.”

    For more information related to this press release:

    Doug Jones, CEO – 306.786.2222

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